Returns & Exchanges

At GRACEUP.PK, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 7-day return and exchange policy for all unused items in their original packaging. Simply ensure the product tags remain intact to qualify for a full refund or replacement.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via WhatsApp or email within 7 days of delivery with your order number and photos of the item.

• 2.
  Package the Item

  Securely pack the product in its original box with all tags, manuals, and accessories included to ensure it reaches us safely.

• 3.
  Ship to Warehouse

  Send the package back to our designated return center using a traceable courier service of your choice.

• 4.
  Quality Inspection & Refund

  Once our team verifies the condition of the returned item, we will process your refund or dispatch your exchange within 3-5 business days.