Frequently Asked Questions
Everything you need to know about shopping with GRACEUP.PK
What are the shipping charges for orders within Pakistan?
We offer a flat shipping rate across Pakistan. However, for orders exceeding a certain value, shipping is completely free. Delivery typically takes 3-5 business days.
Which payment methods do you accept?
We support Cash on Delivery (COD) for your convenience, as well as secure online payments via credit/debit cards and popular mobile wallets like EasyPaisa and JazzCash.
What is your return and exchange policy?
We offer a 7-day return and exchange policy. If you receive a damaged or incorrect item, please contact our support team within 24 hours of delivery to initiate a claim.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our courier partner's website to monitor your shipment in real-time.
Are the products on GRACEUP.PK authentic?
Yes, we take pride in sourcing high-quality, authentic products. Every item undergoes a quality check before being packed and shipped to ensure customer satisfaction.
Can I cancel my order after placing it?
You can cancel your order within 12 hours of placement, provided it has not been processed for shipping. Please contact our customer service immediately for cancellation requests.